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managing for ultimate productivity and success

Human Capital Management

Finding and keeping the right talent can be a challenge in any practice. We make that easier for you by defining your organizational needs and handling the hiring process.



 
 
 
The Jambalaya Group does great work! They focused on the most important resource first, our people.
— Jennifer Gray Ferhadson, Ferhadson & Associates
 
 
 

Our Human Capital Management consulting services includes several areas of a more traditional “HR” model, as well as leadership and management coaching necessary to round out the full-service offering. (Cost $3,000 - $8,000+)


Items in this area may include:

  • Employee grievance support/management

  • Employee issue resolution and/or misconduct

  • Performance issue management (non-formal reviews)

  • Culture building/mapping/support

  • Conflict resolution between employees or employees and leadership

  • Employee health and well-being, appreciation

  • Working conditions

  • Other items related to employee welfare


Employee Manual ($3,000)


  • Completion of Employee Manual Prep Sheet

  • Policy review and recommendations

  • Creation of Employee Manual (if legal review is desired, additional cost will be incurred)

  • Ongoing maintenance of manual on an annual basis


Employee Performance Management ($1,000 per employee)


  • Annual performance review coaching and template creation

  • Quarterly check-in calls with each team member (prior prep with Advisor)

  • Annual performance Review (prior prep with Advisor)

  • Annual Compensation Review (prior prep with Advisor)


Determining a compensation and benefits philosophy is something we believe is meaningful before considering total compensation packages or base pay ranges for team members (Cost $1,000 - $3,000+)


Once the philosophy is agreed-upon, the other elements of a total package can be developed. We will:

  • Provide guidelines and structure for determining an overall comp and benefits philosophy

  • Provide salary survey information to marry other key factors (education, years of experience, etc.), in order to determine an appropriate compensation range

  • Provide recommendations for base++ comp options

  • Provide appropriate benefits comparisons and recommendations for your team size and structure

  • Provide a compensation path for future growth of team members

  • Provide education and recommendations for bonus options and structures

  • Provide other types of compensation recommendations and structures dependent upon type of role (i.e. commission-based, hourly, salary, etc.)


AFA Compensation & Career Path (Cost $3,000)

  • Provide education on what is happening in our industry

  • Help you outline a repeatable compensation model for your practice with understanding on required activities to achieve your ROI

  • Help define specific responsibilities that are appropriate per role, as well as an ongoing career progression

  • Explore the use of Long-Term Incentives/Phantom Stock if needed/appropriate

  • Aid in presenting and negotiating offers with AFAs

  • Coordinate with attorneys to draft legal documents with non-solicitation language for your protection

  • Coordinate Ameriprise paperwork (appointments, titles, compensation arrangements, client assignment, face to client profiles)

  • Provide guidance on identifying and communicating clients to transition to your AFA

  • Provide guidance on tracking their progress overtime


Long-Term Incentive Plan (Cost $1,750)

  • Education on LTIPs

  • Articulate the attributes of your LTIP

  • Agree on valuation method and obtain a practice valuation

  • Coordinate with Attorneys to draft legal documents to address purchase and amend current operating agreement and create a cross purchase agreement

  • Aid you in defining your initial award(s) and ongoing tracking mechanism of awards


The Operations Manager/Director position is more and more becoming a key role in a mid to large-size organization (Cost $3,000 - $8,000+)


We believe this can be a critical role for sustainable growth and as such, we provide specific coaching for team members in this type of a role. We will:

  • Provide leadership and management training

  • Provide ongoing coaching for team members in the role

  • Provide mentoring

  • Work with developing Operations Leaders into C-suite positions as appropriate


The program covers topics related to employment rules and regulations, office safety, team and consequence management best practices and leadership. Operations Managers and Directors have the opportunity to participate in the whole program or pick and choose the areas they feel best suit their current role.


Protected Classes


Labor Law Posters


Stress Mgmt.


Achieve Shooter Safety


Employee Relations


FMLA


HIPAA Compliance


Sexual Harassment Prevention


Discrimination Prevention


Substance Abuse


Breaks


Paid Sick Leave - wage and hour laws


Exempt vs. Non-Exempt


FLSA


Cyber Security


Office Safety

Role Descriptions


Supervision, Management and Leadership, what's the difference?


Situational Leadership


Effective Team Meetings


Recruiting


Motivating Employees


Team Building


Communication


Payroll


I9 Processing


Employee Reviews


Compensation Reviews


Employee Check-Ins


Disciplinary Action


Consequence Management


Termination


Culture Mapping (Cost $3,000)

  • Kick-off call to explain purpose and value of culture mapping

  • Sending out questionnaire and compiling answers into Culture Canvas

  • Two-hour meeting to review Culture Canvas and work towards creating ideal culture

  • Follow up meetings either monthly, quarterly or semi-yearly to review and make change

  • Ad hoc meetings and follow up


Career and individual development planning are necessary not only for existing employees, but for new recruits as well (Cost 1,500+)


Many job-seekers want to know what the future can hold for them and in most cases, having a defined career path will solidify an offer of employment. We will:

  • Help design and document career and/or individual development paths per role, as well as per person

  • Monitor and provide check-ins alongside the plan

  • Provide mentoring

  • Help design specific goals for individuals who don’t necessarily want to grow into another role, but rather continue to be successful in his/her existing role

  • Provide motivational guidelines for team members to be successful in their paths


Defining roles and related responsibilities for a team or individual is critical to success before recruiting for a new role begins, or throughout the career of an existing team member (Cost $2,000 - $6,000+)


We will:

  • Create and document role descriptions that can be used internally as well as externally, and are in alignment with all legal guidelines

  • Help define specific responsibilities that are appropriate per role, as well as skills, abilities, competencies, and knowledge that are needed for an individual to be successful in a certain role

  • Provide education on role status (exempt or nonexempt) as well as any other DOL requirements and/or guidelines

  • Create an organizational structure that provides a visual representation of reporting structure


Capacity Planning Analysis (Cost $2,000)

  • Based on your client service model and client segmentation results, we will help you determine the ideal number of advisors and staff needed to deliver on your ideal client experience to your clients.

  • During the process we will review our Capacity Planning Calculator to help determine how much time is spent in each role for service activities such as meeting prep, meeting follow-up, unscheduled calls, emails, and other activity with clients.

  • With the data, we will help identify the ideal number of team members needed in each role to assist with future hiring needs.

  • Note: Ideally, roles will be defined before starting this work effort.


Recruiting is an art – hiring to find the right fit is more than skills assessments and years of experience (Cost $3,500 - $4,500+)


We work to not only find those “bare minimum” requirements, but to actually find THE person that will perform in the role and be an active team member and professional in your organization. We will:

  • Create and document role descriptions that can be used internally as well as externally, and are in alignment with all legal guidelines as well

  • Provide education on role status (exempt or nonexempt) as well as any other DOL requirements and/or guidelines

  • Provide compensation and benefit recommendations

  • Create enticing and inviting postings for your open positions

  • Review resumes

  • Conduct interviews based on behavioral questions

  • Conduct reference checks

  • Conduct skills tests

  • Weekly updates on candidate status and progress

  • Provide support for the offer process, as well as a documented offer letter

The Jambalaya Group works with you to create a role description and posting for the internship (Cost $2,500)


In today’s recruiting marketing it is becoming more challenging to find and retain top talent. We feel finding team members early on via an internship can be a great way to establish and grow an employee within your practice. The Jambalaya Group Internship program offers students the ability to work in a financial planning practice, gaining experience working with clients and top performing teams. We assist with the following:


  • Internship role description and posting

  • Recruiting and onboarding

  • Training

During the program interns will participate in group training and cohort groups with other interns in the program, allowing them to work with each other and share experiences. They will also have the opportunity to stay connected with the Jambalaya Group and the practices they intern with, allowing us to send out communication around available jobs and internships.


The internship program is offered each summer with the recruiting process starting in late December, early January.